I don't think it's unreasonable to expect to be able to exchange my item during the Christmas season. I emailed corporate twice, NO RESPONSE! Called for DAYS on my lunch break and could NEVER get through (still trying). I'm a single parent myself (widowed), so I understood. ): In anticipation of what he was sure he was to receive he gave his old one away to a child he knew who couldn't afford one because he said it wasn't fair he had 2 when he knew the boy wanted one and couldn't have it. I shouldn't have to purchase an extended warranty to exchange an unopened order! My poor son lost it in the store, pacing and crying. I couldn't have been more wrong! I was informed by our local Gamestop that since I hadn't purchased the extended warranty I was unable to exchange or return the gaming system, it needed to be within 7 days! I was appalled because this was a Christmas gift! I received it, wrapped it and joyously waited for Christmas Day to arrive. So that's why I'm complaining here 'cause they're kind of a bunch of scammers. And even though I had showed that their warehouse stickers were from their warehouse, that they were for two 128s and did the calculations and everything else, they still want out, I guess. When I disputed it with my credit card company, they disputed back and said that it was valid what they'd done. So that was one good thing that I didn't get charged for another two devices. Well, we'll change that," and so he fixed that for me. So I called them and I finally got someone in America and they said, "Oh, no. Then they tried to charge me for two more 256s on my account on a separate new account order and on my old order. They sent me a return receipt sticker thing so that I could send back the 256 that they sent me, which they never sent me so I couldn't do that. They said they couldn't do partial refunds. They sent me two 128-gigabyte Meta Quest 2 instead of a 128 and a 256, so that's a difference of about $120.
They overcharged me tax by about 2%, which is kind of a bit when you're ordering that much equipment. I ordered online a 128-gigabyte Meta Quest 2 and a 256-gigabyte Meta Quest 2.
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